Terms and Conditions

By making payment and securing your booking, you are entering into an agreement with us.

Please read these Terms and Conditions carefully and retain a copy for your records. These terms may be updated from time to time. These Terms and Conditions apply to individual guest stays at the property.

Summary

• Check-in is available from 3:00pm on the day of arrival
• Check-out is no later than 10:00am on the day of departure
• Full payment is required at the time of booking
• Bookings are fully refundable within 24 hours of booking
• After 24 hours, all payments are non-refundable and non-transferable
• Promotional codes cannot be used in conjunction with any other offer
• No pets permitted
• No events, parties, or commercial photography permitted
• Smoking and vaping are not permitted inside the property
• Quiet hours are between 10:00pm and 7:00am
• We recommend obtaining travel insurance

Definitions

“We”, “us”, or “the Property” refers to the accommodation provider. “You”, “Guest”, or “Customer” refers to the individual or individuals making the booking. “Accommodation” refers to the property and all spaces included within the hire.

Booking and Payment

Full payment is required at the time of booking to confirm your reservation. By making a booking, you confirm that you are authorised to do so on behalf of all guests included in the reservation and that all members of your party agree to these Terms and Conditions. You are responsible for ensuring all booking details are accurate. Any errors must be reported within 7 days of receiving your booking confirmation.

Cancellation Policy

You may cancel your booking free of charge within 24 hours of making the reservation and receive a full refund. After 24 hours, all bookings are non-refundable and non-transferable. We strongly recommend purchasing travel insurance to cover unforeseen circumstances.

Arrival and Departure

Check-in is available from 3:00pm to 10:00pm, unless alternative arrangements have been agreed in advance. Check-out is by 10:00am on the day of departure.

Cancellation by Us

In the unlikely event that we are unable to honour your booking, we will offer either:

• An alternative date; or
• A full refund. 

We are not liable for any additional costs, expenses, or losses incurred as a result.

Code of Conduct

Only registered guests are permitted to stay overnight at the property. Visitors are not permitted without prior agreement. No pets are permitted under any circumstances. No events or parties are allowed at the property. Commercial photography or filming is not permitted without prior written consent. Guests must behave respectfully at all times and be considerate of neighbours. Quiet hours must be observed between 10:00pm and 7:00am. Smoking and vaping are strictly prohibited inside the property. You are responsible for your own conduct and the conduct of your party at all times. Failure to comply with these rules may result in immediate termination of your stay without refund.

Damage and Liability

You are responsible for any damage caused during your stay and may be charged for repairs, replacements, or additional cleaning where necessary. We are not liable for loss, damage, or injury unless caused by our proven negligence.

Lost Property

We can return items left behind upon request. A minimum charge of £5 will apply for postage, packaging, and administration.

Missing Items

We reserve the right to charge for any items found to be missing after your stay.

Data Protection

Your personal data will be kept secure and used only for purposes related to your booking.

Wi-Fi Usage

Use of our Wi-Fi service constitutes acceptance of our Wi-Fi usage terms.

Complaints

If you experience any issues during your stay, please notify us as soon as possible so we can try to resolve them during your visit. Complaints received more than 10 days after departure may not be investigated.

Governing Law

These Terms and Conditions are governed by the laws of England and are subject to the jurisdiction of the English courts.

Amendments

We reserve the right to amend these Terms and Conditions at any time.